Shipping Policy

We offer worldwide shipping and strive to ensure that your order reaches you as safely and efficiently as possible. Please review our shipping policy below for details about order processing, shipping costs, delivery estimates, and tracking.

1. Shipping Rates

We offer simple and transparent shipping rates:

• Free Standard Shipping: Enjoy free standard shipping on orders of $49 or more.
• Standard Shipping Fee: A flat shipping fee of $5.99 applies to orders below $49.

Applicable shipping fees will be displayed at checkout before you complete your purchase.

2. Shipping Methods & Delivery Estimates

We currently offer the following shipping options:

• Standard Shipping: Estimated transit time is 7–14 business days after dispatch, depending on the destination.
• International Shipping: Delivery times vary by destination country, local carrier operations, and customs clearance procedures.

Delivery estimates refer to transit time after an order has been shipped and do not include order processing time.

Actual delivery times may vary depending on the destination and circumstances beyond our control. Please refer to the estimated delivery information displayed at checkout whenever available.

3. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing time is separate from shipping transit time.
• You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number.

You can use this tracking number to monitor your shipment's progress.

If you do not receive your tracking information or have questions about your shipment, please contact us at service@lumocoza.com.

5. Shipping Destinations

We currently offer shipping to selected international destinations, including:

• United States
• Canada
• Australia
• United Kingdom
• Other eligible international destinations

Available shipping destinations and delivery options will be confirmed at checkout.

If your country or region is not available at checkout, please contact us to inquire about shipping availability.

6. Customs and Import Duties

For international orders, customs duties, import taxes, or other fees may apply depending on the laws and regulations of the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping costs.

7. Missing or Damaged Items

If your order appears to be lost or arrives damaged, please contact us as soon as possible.

• For damaged items, please provide photos of the product and packaging.
• We will work with the shipping carrier to investigate the issue.
• Depending on the circumstances and applicable policies, we may offer a replacement or refund.
• Please retain the original packaging and damaged items until the issue has been reviewed.

8. Shipping Delays

Although we strive to deliver orders within the estimated timeframes, delays may occasionally occur due to unforeseen circumstances, including:

• Severe weather conditions
• Public holidays and peak shopping seasons
• Customs inspections and clearance procedures
• Local carrier delays
• Other transportation or logistical disruptions

If we become aware of a significant shipping delay, we will make reasonable efforts to notify you and assist with your order.

9. Contact Information

If you have any questions about shipping, delivery, or order tracking, please contact us:

Email: service@lumocoza.com

Brand: Lumocoza

Thank you for shopping with Lumocoza!